kecino's Privacy Policy

Introduction and Policy Scope

kecino ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.

This Privacy Policy ("Policy") tells you what information we collect from you, why we collect it, how we use it, and how we keep your information secure. By using kecino's website and services, you consent to the terms of this Policy.

1. What Information Is Collected

When registering on the kecino platform and using our services, we collect two types of information — what you voluntarily provide and information collected automatically.

1.1 Information You Provide

The following information may be collected during account registration and identity verification:

• Identity Information: Full name, date of birth, national ID number or passport details.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay mobile wallet numbers and bank account details.
• Security Information: Password (stored in encrypted form), security questions and answers.
• Verification Documents: Photo of national ID or passport (as part of the KYC process).

1.2 Automatically Collected Information

When you use the kecino platform, our systems automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device type.
• Usage Information: Login duration, pages visited, links clicked, game play history.
• Transaction Information: Deposit and withdrawal history, betting records, bonus redemption details.
• Location Information: Approximate geographic location derived from IP address (not precise GPS data).

2. Purpose of Using Information

kecino uses collected information only for legitimate and specified purposes. Below we explain in detail why and how your information is used:

2.1 Service Delivery and Operations

• Creating, managing, and securing your account.
• Processing deposit and withdrawal transactions — minimum ৳300 deposit and ৳1,000 withdrawal.
• Managing bonuses, promotions, and cashback offers.
• Providing customer support — 24/7 live chat in Bengali.
• Resolving technical issues and improving the platform.

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts.
• Taking anti-money laundering (AML) and anti-fraud measures.
• Monitoring and investigating unusual transaction activity.
• Implementing responsible gaming policies.

2.3 Communication and Marketing

• Sending important notifications related to your account.
• Informing you about new promotions and offers (only with your consent).
• Notifying you about changes or updates to the platform.

3. Cookies and Tracking Technologies

The kecino website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve our site's functionality.

3.1 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some important site features to stop working.

4. Sharing Information with Third Parties

kecino does not sell or rent your personal information to third parties. However, in certain circumstances, limited information may be shared with the following parties:

4.1 Payment Processors

Necessary financial information is shared with payment services such as bKash, Nagad, Rocket, Upay, and bank transfers to complete transactions. These organizations are governed by their own privacy policies.

4.2 Game Software Providers

kecino hosts games on platforms from various game software providers. While playing games, limited gaming data may be shared with the relevant provider such as Pragmatic Play, Evolution Gaming, Spribe (Aviator), JILI, PG Soft, and others.

4.3 Legal Obligations

We may be required to provide information under a court order, a request from a regulatory authority, or applicable law. In such cases, we will provide only the information legally required.

5. Data Storage and Security

kecino uses industry-standard security technologies and practices to protect your personal information.

5.1 Data Retention Period

We store your information only for as long as necessary:

• Account Information: For as long as the account is active and for the legally required period after closure.
• Transaction Information: For the period required under financial regulatory rules.
• Communication Records: For a limited period to ensure quality of support services.
• Cookie Data: From session to a maximum of 12 months, depending on the type of cookie.

5.2 Password Security

Your password is never stored in plain text. Passwords are encrypted using a strong hashing algorithm. No kecino employee can ever view your password, and if anyone asks for your password by phone or chat, it is certainly fraudulent.

6. Your Rights

As a kecino user, you have important rights over your own information. We fully support and respect these rights:

To exercise any of these rights, contact us at [email protected]. We will endeavor to respond to your request within 30 business days.

7. Protection of Financial Transaction Information

All financial transactions conducted on kecino are treated as highly sensitive information and are handled under special security measures.

7.1 Payment Information Security

When you deposit or withdraw money through bKash, Nagad, Rocket, or Upay, that transaction information is stored with the highest level of security:

• Every transaction with a minimum ৳300 deposit and ৳1,000 withdrawal is logged.
• Withdrawals are generally processed within 5 to 30 minutes — during this time the information remains securely encrypted.
• No complete card numbers or PINs are stored on our servers.
• Suspicious transactions are automatically flagged and investigated.

7.2 AML and KYC Compliance

To comply with international anti-money laundering (AML) regulations, we may verify identity for large transactions. This is for your protection and the protection of the entire platform.

8. Changes to the Privacy Policy

kecino may update this privacy policy from time to time. Changes may occur due to the addition of new features to the service, changes in legal requirements, or the adoption of industry best practices.

8.1 Notification of Changes

• For important changes, we will notify you by email or through a notification on the platform.
• The date the updated policy was published will be noted at the top of this page as "Last Updated".
• After significant changes, you may be asked to consent to the new policy when you access the platform.

8.2 Previous Policy

If you do not agree with any changes, you may request to close your account. Continuing to use the platform after a new policy is published will be considered your acceptance of the new policy.

9. Privacy Contact

If you have any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us. Our data protection team is ready to answer any of your questions.

9.1 Other Relevant Policies

You can also read our other policies to get a more complete picture of your experience:

• Terms & Conditions — The complete terms for using the platform.
• Responsible Gaming — Guidelines for playing safely and responsibly.
• About Us — A detailed introduction to the kecino platform.
• FAQ — Common questions and answers.